Due to the nature of our products and for hygiene and safety reasons, all sales are final. We do not offer refunds or exchanges once a purchase is completed. Customers are advised to thoroughly review their order and seek professional skin consultation before purchase.

Our standard delivery timeline is 7–14 working days. However, during online promotional sales or high-volume periods, delivery may take up to 30 days. We appreciate your patience and remain committed to ensuring your order arrives safely.

Thank you for choosing Jenny’s Glow Skincare. Our products are made with high-quality, naturally derived ingredients and are approved by NAFDAC (Nigeria). To ensure the best results, we recommend a personalized skin consultation prior to use, especially if you have sensitive or reactive skin.

For external use only. Discontinue use immediately if irritation occurs. Store products in a cool, dry place away from direct sunlight. If uncertain about potential skin sensitivity, conduct a patch test or consult a qualified medical professional. Our products do not diagnose, treat, or cure medical conditions and are not substitutes for professional medical care.

We occasionally feature authentic customer testimonials, including photos and videos, to share real skincare journeys. These are for illustrative purposes only individual results vary depending on skin type and condition.

By purchasing from us, you acknowledge that results are not guaranteed and agree to absolve Jenny’s Glow Skincare of any liability arising from the use or misuse of our products.

Once your order has been shipped, you will be provided a tracking number that can be used to track the status of the delivery. Please monitor the status of your delivery closely and ensure that you retrieve the package as soon as it is delivered to the address. Signature confirmation is required for DHL deliveries.

If you did not find your package after it was marked as 'delivered', please ask around your neighborhood if someone has received your package on your behalf. Also, please report the issue to us immediately via email [email protected]. Jennysglownigeria will NOT be held responsible for incorrect mailing address provided by the customer or lost/stolen packages.

If your package has been returned to our office due to an incorrect address you provided, you will be contacted by Jennysglownigeria via phone or email. Please note, you will be responsible for paying another shipping to delivery fee to reship the package.

Some international countries requires customers to pay for duty/customs fee to receive their package. The amount on the fees depends on the country's rules and regulations. This amount is NOT included in your delivery fee paid to Jenny’s glow. Once notified about this duty/customs fee, please follow-up with them and make your payment immediately so that your package can be delivered to you.